Hello there! At Roughing It In Style, our mission is to make your furniture shopping experience a delight. We're committed to guiding you every step of the way, from the moment you place an order until it's safely in your home, ready to brighten up your space.

We appreciate that our clientele often resides in off-the-beaten-path locations. These serene and peaceful areas sometimes have added shipping considerations due to their relative remoteness, which might entail more extensive logistics, communication, and potential cost increments. But don't worry, we're here to make sure you receive your order safely, efficiently, and without unnecessary hassle!

Shipping Policies, Pricing, and Transit Times

Package Carrier Shipments
We deliver decor, lighting, rugs, gifts, apparel, and smaller furniture through standard UPS, USPS, or FedEx shipping services. You can choose from our shipping categories:

• Standard: 3-14 business days
• Expedited: 2nd Day Air®
• Express: Next Day Air®

Orders placed after noon CST or on weekends/holidays will be processed on the next business day.

Here's What to Expect with Package Carrier Delivery:

• You'll receive delivery information from the shipping carrier once your order is finalized and processed.
• Order processing times may vary due to holidays, demand, and product availability.
• Some items may ship separately. This information will be provided during checkout and on your receipt.

If you want to check the status of your order, please email us at folks@roughingitinstyle.com or check your account.

Package Carrier Delivery Rates (*Subject to Change*)

In-Store Pickup

If you prefer to collect your furniture and decor items from our physical stores, that's fine! Just follow these steps:

Step 1: Give Us a 48-Hour Notice
Let us know at least 48 hours before your desired pick-up date by calling or emailing our customer service team. This helps us ensure your items are ready for you when you arrive.

Step 2: Pick-Up Hours and Location
You can pick up your items from Monday to Friday between 10 AM and 5 PM. We'll provide the pick-up location after confirming your appointment.

Step 3: Verification Process
Please bring a valid government issued photo ID so we can confirm your identity and order details.

Step 4: Preparing Your Vehicle
Ensure your vehicle is adequately prepared to transport your items safely. Our team will assist you with loading, but we're not responsible for any damage that occurs during transit due to insufficient vehicle preparation.

Step 5: Need Assistance? Just Ask!
While you're responsible for securing your items, we recommend bringing additional straps, padding, or blankets for the transit. Our team is willing to help, so don't hesitate to ask for assistance.

Remember, we're here to brighten your home, and we're just as excited as you are about your new furniture and decor. Thanks for choosing Roughing It In Style, and if there's anything else you need, feel free to reach out to us! Happy shopping!

Local Delivery

Choosing to have your furniture and decor items delivered straight to your home?

Review our delivery zones

Here's how it works:
Prepping for Delivery: Check our "Measuring for Furniture Delivery" guide to ensure your new furniture fits perfectly.

Step 1: Confirm Your Delivery Contact
Our customer service team will contact you with your order details at least 72 hours before your desired delivery date. This will allow us to prepare your items and schedule the delivery.

Step 2: Delivery Days and Time Slots
Our delivery service operates from Monday to Friday. Once your delivery date is confirmed, we'll provide a 2–4-hour window during which you can expect your items.

Step 3: Delivery Confirmation
When your order arrives, we ask for a valid government-issued photo ID to confirm your identity and order details.

Step 4: Preparing Your Home
Please ensure your home and home access are safe and ready to receive your furniture. Clear any obstacles that could obstruct our team or damage your new items. Our team will handle unloading and placement but cannot be held responsible for any damage due to insufficient preparation.

Step 5: Need a Hand?
We're here! While you are responsible for ensuring the space is ready, we will do our best to assist with safely placing and assembling your items. Our team will gladly help you, so don't hesitate to ask if you need anything! (NOTE: We do not install wall hangings or light fixtures)

Large Item Delivery

Ordering larger items like furniture? We've got you covered!

Here's what you can expect:

Prepping for Delivery: Check our "Measuring for Furniture Delivery" guide to ensure your new furniture fits perfectly.

1. Standard Large Item Delivery
   A professional freight company will ensure your order arrives safely. Once your order is in your local area, they'll call to schedule delivery, typically between Monday and Friday.
   About Delivery Costs
   Please note that larger and heavier items (e.g., furniture, rugs, lamps) cost more to ship. To cover this, we add a small surcharge, displayed next to the item's price or under "Additional Shipping" on our website. This is on top of the regular shipping charge.
   In rare cases where delivery might be problematic (for example, due to your location or the nature of the item), we might have to decline the order. But rest assured, we'll do everything possible to find an alternative solution to get your order.
2. Basic Curbside Delivery
   Our delivery partner will call you to schedule a delivery date and time once your order arrives. Please note that you'll need to unload your order from the pallet at the back of the truck. This service doesn't include package removal, assembly, or lift gate services.
3. Curbside Delivery with Lift Gate
   This is like Basic Curbside Delivery but includes a lift gate to help unload your order. You'll still need to remove your items from the lift gate. Remember, the delivery truck needs to have easy access to the delivery location and be able to leave without complications. If there are obstacles such as low hanging wires, narrow roads, or unpaved streets, we might need to make other arrangements, potentially at an additional cost.
4. White Glove Delivery
   Treat yourself to a luxury experience with our White Glove Delivery service! We'll unbox, inspect, assemble, and place your new furniture exactly where you want it. Plus, we'll clean up and remove all the packaging for you. Here's what you can expect:
   • Order Confirmation: After placing an order, you'll receive an email confirmation and the expected delivery timeframe.
   • Prepping for Delivery: Check our "Measuring for Furniture Delivery" guide to ensure your new furniture fits perfectly.
   • Delivery Day: An adult (18 or older) must be present to accept and inspect the delivery. Our team will unpack and assemble your furniture (excluding lighting, mirrors, and wall art, which we cannot install).
   
   For customers in Alaska, Hawaii, Canada, U.S. territories, or international destinations, we'll need to give you a custom delivery quote. Please note that your order subtotal must exceed $2,500. You can reach us at folks@roughingitinstyle.com for further details.
   

So, whether you're ordering small decor items or large pieces of furniture, we've got a delivery option that suits your needs! At Roughing It In Style, we're committed to making your shopping journey enjoyable and efficient. Don't hesitate to contact us if you need more information or assistance. We're always here to help and brighten up your home!

See damage product policy if your item or packaging is visibly damaged upon arrival.